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TERMS AND CONDITIONS
BY SIGNING UP TO DO A PT INSTITUTE COURSE, YOU AGREE TO WILLINGLY COMPLY TO THE FOLLOWING...
Part 1 PRIVACY
General
Personal Trainer Institute takes your privacy seriously. The privacy policy aims to inform you of how we intend to use your personal information, and the security of this information after completing an enrolment form or from visiting our website at www.ptinstitute.co.uk
Please be aware; the Personal Trainer Academy is not responsible for using your details you provide to third party websites that have access via www.ptinstitute.co.uk. You will, therefore, need to review the privacy policy of any third party websites that you visit.
Data Protection and Transfer
Personal Trainer Institute (a provider of the Services) is the controller in respect of personal data that it processes. The Personal Trainer Institute complies with the General Data Protection Regulation (EU) 2016/679, or any applicable laws or regulations in the UK. As controller, the Personal Trainer Institute processes personal data by these terms and conditions in our Privacy Policy. The Personal Trainer Institute reserves the right to change our Privacy Policy, so you are encouraged to review this regularly.
Collection of personal information
The Personal Trainer Institute.co.uk will collect your details such as your name, current home address, date of birth, email address and a telephone number to identify you using the Personal Trainer Institute enrolment form or via www.ptinstitute.co.uk. By giving such information and signing or entering your details on the website you consent to its use as described in this privacy policy. However, you are entitled to withdraw this consent at any time by emailing info@ptstitute.co.uk. In this instance, your details will be destroyed or deleted within five days of receipt of your withdrawal of consent.
Intermediaries
If you are acting as an intermediary by submitting another individual’s personal information, you must ensure that you have obtained their full consent before uploading such personal details onto the Personal Trainer Institute website for the reasons set out in this privacy policy.
Use of personal information
We will use your personal information to process your request for service, to provide a link to download course learning materials, or for you to gain access to specific areas of the Personal Trainer Institute website. It may also be used to administer competitions, personalise your visit to our website and to enable us to review, develop and improve the products, services and special offers we provide. From time to time we will carry out market research or emailing you mailshots of services and offers that we think will be of interest to you. If you do not wish to receive such information, click the unsubscribe action at the bottom of the e-shot e-mail to opt out of receiving any further information.
Disclosure of personal information
We will need to provide information about you to our employees and agents if it is relevant to administering an account, products or services provided to you by the Personal Trainer Institute. However, we will not disclose your personal information to any third party unless you have consented to such disclosure or where we are required to do so by law.
Sharing Information with Affiliates and Other Third Parties.
We will not sell, rent, or otherwise provide your personal information to third parties for marketing purposes.
Should you breach our terms and conditions or terms of use, or if we are under a duty to disclose or share your data to comply with any legal obligation, we may disclose your information to the relevant authority. For example, exchanging information with another company or organisation for fraud protection and credit risk reduction purposes. Disclosure of personal information will be in line with UK legislation, such as the EU General Data Protection Regulation (GDPR) 2018.
Right to access your personal information The EU General Data Protection Regulation (GDPR) 2018 allows you the legal right to make an access request at any time information held about you by the Personal Trainer Institute.
COOKIES (website reference only) Cookies are pieces of information stored on a user’s computer when visiting a new web
page. The data can be accessed either by the web server or the client computer to identify the user, allowing the server to deliver a page tailored to a particular user.
Third party advertisers may also create and access cookies and is subject to their privacy policies. The Personal Trainer Institute accepts no responsibility or liability for the use of such third party cookies. If you do not wish cookies on your computer or device, then disabled their use in your web browser. Go to your preferred browser’s “security settings” and cancel. Please be aware that permanently disabling cookies from your browser could affect the use of our website and other websites you visit or interactive services you use.
As stated in this privacy policy, if you are submitting another individual’s details as a trusted intermediary, please ensure that you have obtained their express consent before uploading such personal information onto www.ptinstitute.co.uk.
Security
Personal Trainer Institute stores personal information in a password-protected account, and where appropriate using industry-standard SSL encryption that protects data transmission. We view our website security seriously, and take a range of security measures to include:
1. A regular security review
2. Extensive use of SSL technology to protect customer account information
If you are concerned about security, please email our team at info@ptinstitute.co.uk.
Changes to the privacy policy
The Personal Trainer Institute reserves the right to modify this Privacy Policy at any time. We recommend you visit www. ptinstitute.com regularly to check for an update to the Personal Trainer Institute privacy policy.
By signing this document, you signify your acceptance of this Privacy Policy.
Part 2 LEARNER STATEMENT
Personal Trainer Institute expects you to:
1. Become familiar with the requirements to complete your programme of study
2. Comply with and follow the Personal Trainer Institute terms and conditions
3. Abide by the Fitness Industry Code of Ethical Practice
4. Be responsible for making well-informed choices about your study by setting aside enough time each week to study
5. Pursue your studies with a definite commitment to do your best and aim high
6. Be open to feedback from PT INSTITUTE staff to improve future work and assessments
7. To submit assessment workbooks by agreed deadlines on your assessment plan
8. Turn up on time to practical development sessions and assessment days
9. That you take advantage of your assigned course mentor (if applicable)
10. Seek help from the PT INSTITUTE learner support team or your assigned mentor (if applicable) if you are struggling with course content
11. Behave responsibly during face-to-face practical training days or sessions with your assigned mentor
12. Treat fellow learners, members of PT INSTITUTE staff, assigned mentors and other people in the community with courtesy, fairness and respect regardless of race, ethnic origin, age, gender, marital or parental status, sexual orientation, religion and belief, disability and political belief
13. Be patient if there are difficulties in service and that you work towards an agreed common solution to continue your programme of study
14. Undertake further research by reading other books, publications and research papers to show evidence of understanding the qualification subject matter
15. Submit the unit assessment workbooks to assessments@ptInstitute.co.uk that is all your work and has not copied from somebody else or have allowed another Learner to copy from you as this may result in you being disqualified and asked to leave the course
IMPORTANT: I declare that I have read and understood the learner statement points 1 to 15 and that my assessment portfolio will be my work without any help except support from the PT INSTITUTE learner support team or my mentor/assessor.
Part 3 The Personal Trainer Institute Terms and Conditions
The following terms and conditions are the basis of a legally binding contract between:
Personal Trainer Institute
92 Broad Street, Birmingham, B15 1AU and
Your first name
Your surname
Please read the terms and conditions, enrolment form and learner statement carefully before signing and submitting.
The Personal Trainer Institute is an approved training provider with OFQUAL regulated Awarding Organisations. OFQUAL is responsible for ensuring that all qualifications and assessments meet high-quality standards by monitoring awarding organisations.
The Personal Trainer Institute decides which is the most suitable Awarding Organisation to register its learners. Regardless of the Awarding Organisation, the qualification you receive is recognised by the Chartered Institute for the Management of Sport and Physical Activity (CIMSPA), the Register of Exercise Professionals (REPS), the Register of Fitness Professionals (NFR), health and fitness clubs across the UK and internationally. Ofqual regulated qualifications are recognised across Europe, Asia, Middle East, Africa (including South Africa), Australasia, South America and Canada. They are recognised in parts of North America. For more details, please visit OFQUAL's website.
Personal Trainer Institute reserves the right to amend its terms and conditions at the beginning of every quarter, so you are encouraged to review this regularly.
1. Application, enrolment and payment
1.1 The Personal Trainer Institute enrolment form must be returned completed within three days from the point of it being sent to you. The enrolment form will only be accepted with the first payment or full payment which is non refundable.
1.2 Application for course enrolment must be submitted on the official Personal Trainer Institute enrolment form to Personal Trainer Institute enrolment team at info@ptInstitute.co.uk.
1.3 Payment must be made in full at time of the application or by agreed monthly instalments via an approved payment agreement. Once the application form is signed, you are legally bound to make the agreed regular payments until the cost of the course is paid in full.
1.4 Payment plans will NOT exceed 12 months (from the date of the agreement) and are NOT subject to interest related or additional charges, unless the payment is late and deferred to third party debt collectors.
1.5 Overseas learners are required to make payment in full on the application and make their own Visa and travel arrangements.
1.6 In the event of difficulties in making the agreed monthly payment instalments, please contact the Personal Trainer Institute at payments@ptInstitute.co.uk as soon as possible. The Personal Trainer Institute will work towards a mutually agreed solution. Failure to resolve payment issues will result in debt recovery steps to recover any outstanding amount.
1.7 Non-payment of course fees results in the learner's account being referred to a debt collection agency. The debt collection agency will impose a 15% to 25% surcharge in addition to the outstanding fees and legal costs incurred. Once your file is with debt collectors, you will be unable to resume your studies until the outstanding payment has been cleared.
1.8 Payments and agreed instalments that have not been paid on the due date results in the Personal Trainer Institute postponing the learners development with their mentor
(Flexi-learners) and with holding the learner’s assessment portfolio delaying the marking of coursework until outstanding sums are received.
1.9 The application for enrolment onto the course is accepted once the deposit and payment agreement is complete or the full fee of the course is received.
1.10 If your course requires you to have a particular qualification, you must provide proof of that qualification when enrolling.
1.11 The learner's full name must be printed on the application form and in a manner to be printed on the final certificate. There is a £35 charge should you wish to amend and re-print your certificate.
1.12 The Personal Trainer Institute does not request any qualification certificates (level 2, level 3 and level 4) from the Awarding Organisations until learners have paid in full and the internal quality assurance process has been completed. This includes outstanding payment monthly instalment payments. Please note - Just because you have paid in full does not guarantee you your certificates - These will only be issued once your work has been completed and subject to necessary quality assurance checks - either internal, or external.
1.13 The Personal Trainer Institute reserves the right to remove learners from any course that fail to comply with its standard practices and procedures. We also reserve the right to refuse enrolments and/or suggest alternative arrangements if the Personal Trainer Institute believes that it is not in the best interests of other participants and/or the individual concerned to attend one of our courses.
1.14. Once the internal quality assurance process is completed (and you have paid in full), your certificates will be requested from the awarding organisation, your coursework may be selected for external quality assurance. Only when this is completed, you will receive your certificates.
2. Course resources and intellectual property
2.1 The Personal Trainer Institute provides learners with access to a range of electronic resources (e-resources) to support learners in studying to complete qualifications.
2.2 You agree to download the e-resources onto your laptop, smartphone or tablet and this is for personal use only - they can be printed by you if you require this format but must NOT be shared.
2.3 The Personal Trainer Institute is committed to continually improving the quality of its course resources and reserves the right to update course resources at any time without notice. You will receive Dropbox notifications at time of updates (Learners are required to sign up to a personal Dropbox account).
2.4 The use of the e-resources is subject to copyright law just like printed materials, and the Personal Trainer Institute governs their use.
2.5 You are required to respect Intellectual Property rights in using the e-resources. Failure to do so results in withdrawal from the course and no reimbursement of fees.
Learners MUST NOT:
• Disclose or share copies of e-resources with other individuals or organisations
• Compromise the security and confidentiality of any copy released to them, or produce further copies or knowingly permit others to do so
• Use the resources for any other purposes than for personal study, and only on computer systems and mobile devices covered by these terms.
• Modify the e-resources in any form without the written permission of the Personal Trainer Institute
• Use the e-resources for any commercial purpose
• Make multiple prints or electronic copies of a single assessment workbook or course manual
• Provide print or electronic copies of material to anyone
• Post any content on the Internet or other electronic networks
• Remove or alter publisher copyright notices, authors’ names or other means of identification
• Remove or alter the Copyright Statement on any copies of the e-resources
2.6 Level 2, level 3 course manuals and assessment workbooks are available in hard- copy on request at the cost of £45 including postage. Hard-copy course manuals and workbooks printed from the office printer in black and white.
2.7 Learners only receive hard-copy manuals and workbooks once the Personal Trainer Institute has received £45 payment and the enrolment process is complete.
2.8 The Personal Trainer Institute does not take responsibility for failed deliveries or non-collection of hard-copy manuals. If there is no one available to sign for the delivery, responsibility lies upon the learner to collect from their local post office or contact Royal Mail to re-arrange delivery. Tracking numbers are provided to learners upon request.
2.9 Full-time students receive printed black and white hard-copy manuals and assessment workbooks on the first day of the course.
2.10 Learners have two years to complete each qualification before Awarding Organisation registration expires. Learners looking to complete beyond the two year window will be subject to a £195 registration fee to cover administration, AO registration and new learning materials.
3. Learner support (theory, practical and assessment)
3.1. On enrolment, learners have access to course material to support the theory components for level 2 and level 3 or level 4 fitness qualifications. Learners wanting support for theory development can email the Personal Trainer Institute learner support team at support@ptInstitute.co.uk.
3.2. Learners enrolled in the Flexi-learner program will be offered one of the following support options for practical development:
• Option one SELF STUDY: You can choose to attend designated level 2 and level 3 qualification development practical training and assessment days at a Personal Trainer Institute national trainer centre, and be supported by a Head Office Support Team member via email to answer questions on coursework when required. Visit www.ptInstitute.co.uk to view dates and venues for development days.
• Option two FLEXI-LEARNING: You can choose to be trained by an industry personal trainer, qualified to a minimum of level 3, in your local area or region. Option two is subject to availability, and we would stress that these trainers are third parties (external) and not directly employed by the Personal Trainer Institute. Once the trainer receives the learner's contact details, they will contact the learner to arrange a mutually agreeable timetable and venue for qualification completion. Also, see point 3.5 for development day attendance.
3.3. All Personal Trainer Institute personal trainers are third parties (external) and not directly employed by the Personal Trainer Institute. Once the learner has successfully enrolled, they will receive the trainer’s contact details. The learner and trainer can then contact each other to arrange a mutually agreeable timetable and venue for qualification completion. Also, see point 3.4 for development
34. Learners signed up to Flexi-learner course have the option of practical contact time with their assigned trainer. This includes assessments for both levels 2 and 3 fitness qualifications.
3.5. Both self-study and flexi-learners can attend the level 2 and level 3 qualification development training. Self-study learners must also book an assessment day and national training centre Visit www.ptInstitute.co.uk to view suitable dates and venues. Self study learners can request a support call with a head office trainer, this can be done via email bookings@ptInstitute.co.uk. If a support call booking is missed, we reserve the right to charge you £45 for wasting company time.
3.6. Learners receive an email as a reminder of attendance in advance of the scheduled training or assessment day date. It is the learner’s responsibility to confirm their attendance or cancel as soon as possible. Failure to attend a pre-booked cpd, development day, training day or assessment day without 48 hours notice incurs a £75 charge.
3.7. The Personal Trainer Institute reserves the right to add or remove qualification development training and assessment days at any time. In the event of course cancellation, learners will be notified and alternative options offered.
3.8. Qualification development training and assessment days require a minimum number of attendees to go ahead. The Personal Trainer Institute reserves the right to cancel a course when the minimum number of attendees is below the required number. The Personal Trainer Institute will notify the learner five working days before of intention to cancel. The Personal Trainer Institute reserves the right to substitute the course and provide you with a one 2 one mentor.
3.9. Qualification development training and assessment days need to be booked at least seven days in advance to avoid the risk of cancellation.
3.10. The Personal Trainer Institute does not accept responsibility for any financial costs incurred by the learner due to qualification development training or assessment day cancellation within the agreed period (as stated above) for notification, such as lost earnings, hotel and travel costs.
3.10 The Personal Trainer Institute does not accept responsibility for any financial costs incurred by the learner due to qualification development training or assessment day cancellation within the agreed period (as stated above) for notification, such as lost earnings, hotel and travel costs.
3.11. Any non-attendees to qualification development training or assessment days incur a £75 charge unless cancellation is made 48 hours before attendance.
3.12. Learners can commence with Level 4 qualifications six months after completing a level 3 qualification. The reason is to allow learners to gain much-needed industry experience to pass the level 4 assessment criteria.
3.13. Learners who enrolled to complete levels 2, 3, GP referral and 4 must have paid at least 50% of the payment agreement before starting the GP referral and level 4 qualification.
3.14. The Master Personal Training Diploma (MPT.Dip) is a Diploma course. The Personal Trainer Institute does not give refunds for course downgrades once enrolment is complete. For example, the MPT.Dip downgraded to Certificate in Fitness Instructing (Gym will still be liable for the full MPT.Dip fee.
3.15. The Personal Trainer Institute recommends self-study and flex-learners attend the programme design CPD course. The flexi-learners trainer will assist their assigned learners in programme design
3.16 Self-study learners Level 2 units 1 to 5 and level 3 units 4, 5 and 7 must submit their coursework for marking to assessments@ptInstitute.co.uk before attending an assessment day.
3.17. The Personal Trainer Institute informs learners enrolled on to the Flexi-learner programme that their assigned trainer is an active industry professional. The trainer expects the learner to commit to studying with the aim of completing a single qualification as soon as possible.
3.18. There may be occasions when it is necessary for flexi-learners to transfer to a different trainer. Reasons include:
• The trainer changes their circumstances; i.e. relocates to a different area of the UK, changes role etc.
• The learner changes their circumstance; i.e. relocates to a different area of the UK, changes role etc.
• Learner/trainer suitability
3.19 The Personal Trainer Institute reserves the right at any time to assign the learner to a new trainer/mentor.
3.20. Learners assigned to a third-party trainer have a responsibility to return communication from the trainer. As third-party trainers actively work
within the fitness industry, the trainer reserves the right to refuse not to assess or train learners who fail to communicate effectively.
3.21 The Personal Trainer Institute operates zero tolerance policy of abuse of its' staff. Any abuse of staff either physical or verbal will result in the immediate termination of your learning, any outstanding payments of the learner's referred to debt collectors and legal action taken if necessary.
3.22 Third-party mentors reserve the right to charge learners a fixed fee of £75 who fail to turn up for appointments and do not communicate a change in circumstances appropriately or not at all.
3.23 Third-party trainers can escalate their concerns to the Personal Trainer Institute regarding learners who fail to correspond. The Personal Trainer Institute will investigate and if found negligent the Personal Trainer Institute.
4. Continued professional development (CPD)
4.1 The combined Personal Trainer Institute combined level 2, and level 3 qualification programme entitles learners to attend a range of continued professional development (CPD) days. To view dates and venues visit www.ptInstitute.co.uk and email chosen dates and venues to bookings@ptInstitute.co.uk who will confirm via email.
4.2 The Personal Trainer Institute will email learners a reminder of attendance in advance of the scheduled CPD date. It is the learner’s responsibility to confirm their attendance or cancel as soon as possible. Failure to attend a pre-booked CPD course without 48 hours’ notice incurs a £75 charge. The charge must be paid before a further booking request is accepted.
4.3 The Personal Trainer Institute reserves the right to add or remove CPD days at any time. In the event of a CPD day being discontinued, learners will be notified and alternative options offered.
4.4 CPD days require a minimum number of attendees to go ahead. If the minimum number of attendees is below the required number, CPD days will be cancelled. Learners will be notified of cancellation five working days before the CPD date.
4.5 CPD days need to be booked at least seven days in advance to avoid the risk of cancellation.
5. Changes and cancellations by the learner
5.1 If you wish to cancel within 14 days your deposit or first payment is non refundable and there is a fixed cancellation fee of £300.
5.2 If you have signed up to a promotional ‘buy now, pay later’ or ‘zero deposit’ offer there is a £500 cancellation fee.
5.3 The Personal Trainer Institute does not accept learner cancellations after 14 days.
5.4 For flexi learners and an home study learners, as we are supplying you the learner with downloadable learning material, inline with distance and online selling regulations, you agree that once this has been sent to you, you lose your right to cancel within 14 days.
5.5 The Diploma in Fitness Instructing and Personal Training is a course as a whole and not individual modules. Booking it, is treated as you booking a whole course. There is no refund for course downgrades. For example, a PT Diploma downgraded to Certificate in Fitness Instructing, is liable for the full Diploma fee.
5.6 It is possible to transfer the remainder of any qualification to a third-party to complete; i.e. a friend, relative or spouse. The third-party would not qualify for any refunds of fees if they were to cancel. The transfer option is subject to a transfer fee of £99.
6. Changes and cancellations by the Personal Trainer Institute
6.1 If circumstances arise that are beyond our control, it may be necessary from time to time to change or cancel course dates or venues. The Personal Trainer Institute reserves the right to arrange to transfer the booking to the next available course at the learner's preferred venue or substitute to a one 2 one mentor.
6.2 Levels 2, 3 and 4 national training and CPD days require a minimum number of attendees to go ahead. If the minimum number of attendees is below the required number, courses will be cancelled. Learners will be notified of cancellation five working days before the training date.
6.3 The Personal Trainer Institute does not accept responsibility for any financial costs incurred by learner due to training and CPD day cancellation within the agreed period (as stated above) for notification, such as lost earnings, hotel and travel costs.
7. Assessment re-sit policy
7.1 The Personal Trainer Institute operates an unlimited assessment re-sit policy in the event of a learner assessment referral. However, learners who have booked an assessment day but fail to attend without previously notifying the Personal Trainer Institute forfeit their right to free re-sits.
7.2 Learners need to book a re-sit at least seven days in advance to avoid the risk of cancellation.
7.3 Learners enrolled in the Flexi-learner option must book resits with their mentor at a mutually agreeable date and time.
7.4 Learner non-attendance to the assessment day incurs a £75 administration charge to rebook unless cancellation is made 48 hours before attendance.
8. Assessment submission, verification and certification
Internal quality assurance (IQA) is a process by which the Personal Trainer Institute samples and evaluates ALL its assessment practices and decisions to ensure consistency, fairness and the maintenance of standards.
External quality assurance (EQA) is the process of checking an approved training centre's processes to ensure qualification standards are met. Typically, EQA sample learner portfolios.
8.1 Completed assessment portfolios (once passed by the assessment team or trainer) must be emailed to IQA@ptInstitute.co.uk for centre internal verification. If you are a flexi - learner - your mentor will do this. Internal verification can take up to 28 working days from the date the Personal Trainer Institute receives the learner's portfolio to the learner receiving the final result. In the event of the learner's portfolio being referred, portfolios on resubmission are in the same manner with a 28 working day turn-around time.
The Personal Trainer Institute accepts portfolios in electronic form. Self-study learners must email completed portfolios to assessments@ptInstitute.co.uk. Flexi-learners can email their completed portfolio to their assigned trainer who will marked and if passed will forward on to the Personal Trainer Institute IQA department. Learners must save a copy to a safe place on a preferred device before sending.
8.2 Learners may prefer to print out the portfolio and hand-write; however, the Personal Trainer Institute process electronic copies quicker so learners are advised to scan and save a copy to submit in electronic form.
8.3 The Awarding Organisation can request a sample of any learners assessment portfolio for external verification purposes. The Awarding Organisation selects the learners for external verification. Unfortunately, this can delay certification. The Personal Trainer Institute has no control over which learners portfolios the AO will sample.
8.4 It typically takes six to eight weeks for learners to receive hard copy certificates. The Personal Trainer Institute will email the learner to confirm the learner's current address. Internal certificates can be issued in the interim. No certificate will be posted until Personal Trainer Institute responds to confirm address details. IMPORTANT: The Learner's account must be paid in full before the Personal Trainer Institute releases final certificates.
8.5 Please note, external certificates may take longer than 6 to 8 weeks. Although unlikely, we notify learners to allow up to 6 months just in case. This process is out of our control. As stated in 1.12 above, you can request internal certificates and / or a letter of completion which will assist you in finding work. This is your responsibility to do and will only be provided upon request in writing.
9. Complaints and feedback
9.1 The Personal Trainer Institute welcomes feedback from learners and, while all reasonable endeavours are made to ensure that the learner experience is a positive one, we do want to hear from learners if there is any cause for complaint. Complaint(s) and feedback (including, but not limited to marketing emails) email feedback@ptInstitute.co.uk. Full details for the grounds for the complaint must be included in all correspondence with the feedback department.
9.2 The Personal Trainer Institute promises to work with learners to resolve course issues or complaints promptly. Learners that unhappy in any way with our advice or service from the Personal Trainer Institute can follow the complaints handling procedure explained below.
Stage 1 – Email feedback@ptInstitute.co.uk with a full description of your complaint. Include the subject matter, relevant dates and times, names of the individuals relevant to the complaint; and copies of any supporting documents or letters connected with the complaint.
Once the Personal Trainer Institute has completed an investigation, the learner will be notified by email the following:
The outcome of the investigation
Where relevant, any offer the Company is prepared to make
Stage 2 – If the learner disagrees with the stage 1 decision, the learner must formally submit a letter in writing to 92 Broad Street, Birmingham, B15 1AU. The letter must include a full description of your complaint including the subject matter, relevant dates and times, names of the individuals relevant to the complaint; and copies of any supporting documents or letters connected with the complaint.
Once the Personal Trainer Institute has completed an investigation, the learner will be notified by email the following:
The outcome of the investigation
Where relevant, any offer the Company is prepared to make
Stage 3 - If the learner disagrees with the stage 2 decision, the complainant must submit their concerns formally and in writing addressed to the board of directors who will complete an investigation. The board of directors meet monthly.
Once the board of directors has completed an investigation, the learner will be notified by email the following:
The outcome of the investigation (their decision is final)
Where relevant, any offer the Company is prepared to make (the offer will be final)
10. Promotions and promotion periods
10.1 The Personal Trainer Institute reserves the right to run promotions at any time. Promotions may take the form of offers, discounts and incentives. Personal Trainer Institute promotions have start and end dates. Promotions cannot be back-dated for existing learners enrolled on the same qualification. The fees and payments will be as the time of learner’s enrolment.
10.2 The Personal Trainer Institute on occasion take photographs of learners while they are on a course. These pictures may be used in the Personal Trainer Institute marketing and promotional material. Learners having objections can request in writing not to appear.
11. Defamation
1. Personal Trainer Institute has a zero tolerance policy on defamation and treats it seriously either of the company or its employees.
2. Unlawful discrimination and defamation of such will be met with immediate legal action.
3. In cases of ongoing feedback/complaints that aren't ruled in the favour of the learner - threats from such learners of public defamation and actual defamation publicly will be met with immediate legal action. Public defamation includes public blogs, social media platforms inc Facebook, Twitter, Instagram, Snapchat etc
4. As our policies are 100% fair and robust, in cases where rulings are not in favour of the learner, we take no objection in the entirety of our process and communication being included if the learner wishes to post publicly about the matter. Any manipulation of our process and communication ie edits, omissions etc when posting publicly which results in Personal Trainer Institute being shown in "bad light" will not be tolerated and will be referred to our legal team.
5. If you choose to post defamatory comments without first exhausting our feedback process, we reserve the right to immediately terminate your studies with us, invoice you for any monies outstanding and refer the matter to our legal team.
6. Personal Trainer Institute's legal team are Abraham's Law, Old Foundry Bath St, Walsall, WS1 1JZ.
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